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Privacy Policy

We take your privacy seriously. This page explains how HOMEMASTER REPAIRS LIMITED gathers, uses and looks after personal information.

Last updated: August 2026

1. Details we may collect

  • Your name, email, telephone number and postal address
  • Property details and a record of call-outs or repairs carried out
  • Payment details, handled securely by our payment partners
  • How you prefer to be contacted, plus any feedback you give us
  • Technical data from website visits, including cookies, IP address and browser type

2. Why we use your details

  • Deliver, run and improve our emergency call-out and repair services
  • Handle service bookings and process payments
  • Send confirmations, progress updates and important service notices
  • Reply to questions, comments and support requests
  • Share marketing messages where you have agreed to receive them
  • Review how the website and services are used so we can improve them
  • Meet our legal and regulatory duties

3. When we share information

We do not sell your personal data. We may pass information to trusted suppliers, professional advisers, police or regulators where required, or another party if the business is sold, merged or transferred.

4. Keeping data secure

We apply suitable technical and organisational safeguards. No online transfer or electronic storage method can be guaranteed as fully secure.

5. Cookies and similar tools

Cookies help us understand browsing activity. You can manage them in your browser settings. Turning them off may limit some features.

6. Your rights

  • Ask to see, correct or erase personal information we hold
  • Object to processing, or ask us to limit how it is used
  • Withdraw consent for marketing at any time
  • Request a portable copy of your data
  • Raise a complaint with the Information Commissioner’s Office (ICO)

7. How long we keep information

We keep personal data only for as long as needed for the reasons in this policy, or longer where the law requires it.

8. Children

Our services are not aimed at anyone under 16. If you believe a child has given us details, please contact us so we can remove them.

9. Updates

We may revise this policy when needed. The latest version will always appear on this page with an updated date.

10. How to contact us