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Terms of Service

Please read these terms carefully before booking or using HomeMaster Repairs emergency call-out and repair services.

Last updated: August 2026

1. Our services

HOMEMASTER REPAIRS LIMITED provides emergency plumbing and drainage call-outs, including fault finding, repairs and related work on a call-out basis.

Services depend on availability. We may decline a job in exceptional cases, for example where there are safety risks or the site cannot be reached safely.

2. Call-outs and payment

Emergency attendance is charged as a call-out package. Package pricing reflects time on site and covers call-out, diagnosis and repair within the chosen time bracket.

Payment is due in full when you book. By requesting our services you accept these terms. We accept major credit and debit cards.

3. Pricing and extra work

Standard packages cover work finished within the stated timeframes. If the fault needs more time, parts or further repair beyond the original call-out, we will explain this clearly and agree any extra charges with you before they apply.

No additional work goes ahead without your agreement.

4. Cancellations and refunds

You may cancel a purchase within 14 days of the purchase date. A full refund will be given if you cancel within that cooling-off period and no services have been delivered or started in that time.

5. Your responsibilities

You must give safe, clear access to the property and the affected area. Please share accurate details about the fault where you can. We are not responsible for delays or extra cost caused by incomplete or incorrect information.

6. Liability

We carry out work with reasonable care and skill. We are not liable for indirect or consequential loss, including damage linked to pre-existing faults, structural problems or repairs attempted before our visit.

Please move or protect valuables and fragile items in the work area before we arrive.

7. Complaints

  • Contact us — by phone, email or this website with your details and a clear description of the problem.
  • Acknowledgement — within 2 business days.
  • Investigation — we review the matter and may ask for further information.
  • Resolution — we aim to resolve complaints within 14 days and will keep you updated if more time is needed.

Phone: 020 0000 0000 · Email: info@homemaster-repairs.com · Address: 36 Eastfield Road, Waltham Cross, England, EN8 7EU

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.